If you have not received an exhibitor kit, please call our office at (860) 882-0003 or email firstname.lastname@example.org to request an exhbitor kit.
Please email us at email@example.com to request an online login. Please be sure to include, the show you are attending, your company name as well as your first and last name, if different from the email you are requesting from the email address you would like associated to your account for our Exhibitor Login
You may email to firstname.lastname@example.org, fax to 860-761-0070 or mail to:
Demers Exposition Services, 151A Park Ave, East Hartford, CT 06108
By placing and paying for your order by the Advance Deadline Date, you save money! Shipments received without payment or Material Handling form are accessed a non-payment on file fee. In addition, shipments/order will not be delivered to your booth until payment is made which may cause inconvenience for your on-site representative. Please refer to the Exhibitor Service Kit for pricing.
Demers Exposition Services requires a valid credit card on file for all orders. We accept payment by:
Checks sent with orders
Credit Card – MasterCard, Visa & American Express
Cash – At show site only
We will process your order at the discount rates if you submit a valid credit card number as a deposit. Once your check has been received and cleared, we will refund the charge to your credit card.
Our ordering system automatically generates a receipt upon completion of the transaction to the email address provided during the transaction process.
The furnishing items provided will be listed on the Show Facts Sheet in your Exhibitor Service Kit under 'Booth Equipment.'
We are unable to substitute any of the items that show management has chosen for you. If you need additional items you may use the order forms included in your Exhibitor Service Kit.
This information will be listed on the Show Facts Sheet in your Exhibitor Service Kit under Exhibit Hall Carpet. If carpeting is not provided, please refer to our Standard Furnishings Rental Form to rent carpeting and padding for your booth area.
Most booth spaces are usually 8’x10’ or 10’x10’. Our standard carpet size is 9’x10’ which accommodates both booth sizes. Please reference the Standard Furnishings Form under Carpeting included in your Exhibitor Service Kit for more information.
The published price for carpet includes delivery, installation and removal.
Padding may be ordered separately. Please refer to the Standard Furnishings Form under Carpeting.
General vacuuming of the aisles and common areas is provided. Your booth carpeting will be installed clean. Once you begin set-up, however, any cleaning for your booth space must be ordered. Also remember to order cleaning based upon your booth size.
Demers Exposition Services can provide various Hardwall Display Units. Please refer to the Custom Booth Rental Form. We provide the delivery, installation labor, and dismantle labor all for the published price.
Yes, our Custom Booth Rental includes a 9’x10’ carpet, one 30” high draped table, one padded chair, one wastebasket and company ID sign.
Absolutely. Our specialists are standing by to help design a unit that works for you. Call us today at 860-882-0003 or email us at email@example.com.
Typically, all rental booths include a 7” x 44” ID sign containing your company name and booth number. Custom graphics can be ordered at an additional cost. Additional signage can be ordered by completing the Signs and Graphics Order Form.
Your ID sign verbiage would be coordinated with the Show Manager you registered with.
No, the ID sign is just that – it allows people to locate your space on the exhibit floor. You can order a special sign made to your specifications. Please refer to the Sign and Graphics Order Form.
Custom signs and graphics can be ordered. Look for ordering information in your Exhibitor Service Kit under Signs and Graphics page.
All exhibitors are required to follow all labor information published in the Exhibitor Service Kit.
Exhibitors may order labor in one of two ways:
Supervised Labor – for a 30% supervision fee, General Exposition Services will oversee the installation and dismantle of your exhibit in your absence. If you would like General Exposition Services to supervise, be sure to submit the set up instructions for your exhibit with your order.
Exhibitor Supervised – in this case, a representative from your company must check-in at the Service Desk to pick-up scheduled labor workers. Your employee is then responsible for supervising all work performed. Workers remain on your clock until your representative returns with the laborers to the Service Desk and signs them back over to General Exposition Services.
The charge for labor is a one-hour minimum per worker. One-hour increments thereafter. If Installation labor is used, dismantle labor is also required.
Start time guaranteed only when labor is requested for the start of the working day (8:00am).
Labor must be cancelled in writing, 24 hours in advance to avoid estimated labor charges.
Material handling (Drayage) is the movement of your freight from the carrier to your booth and then back to the venue loading dock at the close of the show. This includes receipt, unloading and storage (up to 30 days) of your freight at the advance warehouse; delivery of the materials to your booth; the handling of empty containers to and from storage and removal of your material from the booth to the venue loading dock.
Yes. Material handling charges are computed based upon the weight of your materials. The weight is rounded up to the closest hundred pounds (cwt) and charged according to the rates published in the Exhibitor Service Kit. Please remember that this is a Material Handling charge, your shipping company will also charge you a fee. Also, there can be additional charges for late delivery or non-payment. Please refer to your Exhibitor Service Kit.
CWT is an increment of measure for freight, it is based on 100 pounds. If you have freight that weighs 2500 pounds, you would have 25 cwt. To calculate your freight charges, take the number of cwt’s and multiply by the dollar amount given for your type of shipment (advance or direct). This will be the charge for material handling. NOTE: All weights are rounded to the next 100 pounds, if you have 250 pounds, it is considered 300 pounds or 3 cwt.
If you miss the advance-shipping deadline, you have two options. First, you may still ship to the advance warehouse but you will incur late charges and possibly special transportation charges. The other option would be to ship directly to show site if permitted by the venue. Please refer to the Exhibitor Service Kit for discount deadlines and specific dates for shipping.
As an exhibitor, you are free to use whichever carrier you like to transport your materials. At the present time, our preferred carriers are FedEx (packages) and YRC (LTL).
In most cases, an exhibitor may bring in what can be hand-carried without the use of loading dock or mechanized equipment including pallet jacks, forklifts, etc. Refer to your Exhibitor Service Kit for specific information regarding your show.
Demers Exposition Services internal shipping labels are included in the Exhibitor Service Kit. It is important that your label is complete to minimize any delays in the movement of your material.
The three main advantages to shipping to the advance warehouse versus directly to show site are:
- You have plenty of time to confirm that your shipment has arrived and that everything is intact.
- These materials will be delivered to your booth prior to the official exhibitor move-in time.
- Delivery dates and times are more flexible.
First, you should locate your shipping paperwork. Call your carrier to verify the address where your materials were shipped and verify that the shipment has been delivered. If the carrier has delivered your shipment, obtain the date, time and signature of the person who signed for the shipment.
Take this information to our Service Desk so we can assist in tracking your materials.
Remember, we begin receiving show site shipments during exhibitor move-in and drivers are scheduled for unloading on a first-come, first serve basis.
First, you should locate your shipping paperwork. Call your carrier to verify the address where your materials were shipped and verify that the shipment has been delivered. If the carrier has delivered your shipment, obtain the date, time and signature of the person who signed for the shipment. Then take this information to our Service Desk so we can assist in tracking your materials. Remember, we begin receiving show site shipments during exhibitor move-in and drivers are scheduled for unloading on a first-come, first serve basis.
Please refer to your Exhibitor Service Kit for when Demers Exposition Services can start to accept your shipments and when carriers can begin to pick-up after a show.
The Demers Warehouse is open Monday through Friday between 8:30am – 3:30pm with lunch from 12:00pm – 12:30pm, excluding Holidays.
All deliveries and pick-ups are on a first come first serve basis, no appointments necessary. Carriers have access to a dock and our staff will assist with forklift for loading and unloading.
Material handling charges include any forklift work necessary to move your materials from the carrier to your booth space and to reload your freight onto your carrier. Any additional work requiring a forklift must be ordered separately.
Separate forklift work orders must be placed for repositioning any materials within the booth space, moving and/or uncrating heavy display material or machinery.
Please refer to the Forklift Form in your Exhibitor Service Kit.
We will gladly refund 100% of any item that has not been delivered to the booth at the time of cancellation. Some exceptions to this policy are graphics, custom carpet, custom furniture and custom booth units which are non-refundable. Labor must be cancelled in writing 24 hours prior to date of service.
Electrical hook-ups are usually handled by the facility where the show is located. You should find an Electrical Order Form in your Exhibitor Service Kit. This form should be printed out, completed and sent directly to the facility.
Telephone services are usually handled by the facility. You should find the appropriate forms in your Exhibitor Service Kit.